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Healthwatch Leicester Young Carer’s Forum in partnership with Barnardo’s – Report

17 Nov 2017

Barnardo’s Leicester Young Carers’ Forum, funded by Healthwatch Leicester, has produced a report
from young people with caring responsibilities in the city. The aim of the report was to enable young
carers and young adult carers in the city to have their voice heard in relation to local health and social care services.

The Forum sessions were run by Barnardo’s CareFree Young Carers’ Service and the young carers
advised that the outcomes of their work will be used as a training and awareness tool for
practitioners and managers in the local area and uploaded onto member websites and social media.
Representatives from each of the city’s seven young carers’ groups (aged 12-18) and from the city’s
Young Adult Carers’ group (aged 16-20) met four times during February to May 2017 with a final
session being held to film two young carers sharing their key issues and messages from the work
undertaken. Ten young carers from Leicester who were broadly representative of the city’s
demographics took part and asked to talk about their experiences of Whole Family Working and
engaging with Primary Care.


The group’s feedback was that they wanted care plans to include a ‘family friendly crisis plan’ that acknowledges and respects the role young carers play and caters for their needs, and that help won’t just stop, without professionals first checking with the young carer.


They wanted to know about the health of the person they care for to ease their fear, anxiety and sense of isolation and for professionals supporting their parent to take time out to ask them about their experiences and what could help them, and the person they care for, to stay well.


The group also asked for:


·        breaks from caring and the confidence to know their loved one will be well looked after

·        rapid and easy access back into support for their loved one if they have a relapse

·        more home visits from Adult Health Care professionals – young carers recognise time pressures for staff but parents may tell professionals they are coping but a visit to the home may indicate otherwise

·        Family friendly emergency planning

·        Better consideration of sibling carers – when a parent shares the care role for a sibling with other children in the family

·        professionals to work together to support the whole family

·        a visual indication that people places are ‘young carer friendly’ such as a kite mark

·        to have information shared with them that is accessible and not full of medical terminology they do not understand.


Further information

Matt Beer:  Media and Communications Manager, Barnardo’s East Region – 07917 547 508
Claire Knowles: Project Engagement Officer, Healthwatch Leicester – 0116 2510601

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Enter and View visit to the GPAU and AMU at Leicester Royal Infirmary

17 Nov 2017

Read our full report following our Enter and View visit to the GP Assessment Unit and Acute Medical Unit at Leicester Royal Infirmary.

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Enter and View Report – Westcotes Health Centre, Leicester

17 Nov 2017


The Healthwatch Leicester Enter and View Team led by Board Member Sue Mason and supported by our Policy and Research Officer, Micheal Smith and Enter and View volunteers is now available below for Westcotes Health Centre, Fosse Road South, Leicester LE3 0LP.

This has been widely distributed to members and stakeholders across the City and any questions you may have should be sent to:-


Enter and View report – Westcotes Health Centre – Final

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Enter and View Report – Urgent Care Centre

17 Nov 2017

Posted on 16/11/2015

The main reason for choosing the Urgent Care Centre and its services was due to the reported increased demand on hospital services and how the Urgent Care Services sit between the Hospitals and GP practices. Through our initial investigation we found little clear evidence of why patients used the Urgent Care Service rather than their own GP practice.

When planning the visit, we were very aware that this would not be able to be completed as a normal Enter and View visit, because of not being able to observe the point of delivery of care, so it was agreed we would capture patient experience through surveys. Planning for the dates and times was focused around times the Centre would be likely to see increased Public attendance. At the Urgent Care Centre we survey patients on Sunday 27 August from 2.00am – 11.00pm, and Thursday 1 September from 8.00am – 2.00pm. Over the two days we spoke to 150 patients at the Urgent Care Centre and some of the key findings were:-

  • Use of the Urgent Care Centre is not due to lack of patient education. Most patients know that there are other services they can access before going to the Urgent Care Centre, but they are not fully aware of the full range of support available.
  • Problems with accessing other NHS Services is increasing demand on the Urgent Care Centre and half of patients surveyed had used, or tried to use, other NHS services before going to the Urgent Care Centre.

Younger people use the Urgent Care Centre more and particularly those who are between 16-25 and 23-35 years old.

Our full report can be found below:-

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Healthwatch Leicester’s Annual Report 2015/16

17 Nov 2017

Annual Report – 2015/16

You will find below the latest Healthwatch Leicester City Annual Report for year 2015/16. It shows what Healthwatch Leicester have been doing and highlights some of the achievements for the year.

It has been a good first year as an Independent Healthwatch and we hope the Annual Report reflects the increased workload that has been carried out since Independence in 2015.

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Healthwatch Leicester Launch Day – 11 June 2015

17 Nov 2017

Healthwatch Leicester City was launched at event on 11 June 2015 held at Clarence House, Humberstone Gate.  Approximately 40 people attended including members of the Public, patients and stakeholders. A presentation was given by a representative from Healthwatch England. 

Below is the feedback from the event.

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Enter and View – Final Report on The Evington Centre

17 Nov 2017

Purpose for the visit

The main reason for choosing the Evington Centre was to ensure a focus on rehabilitation care service was due to the reported increased demand on hospital services and how the Urgent Care services sit between the Hospials and GP practices. Through our initial investigation we found little clear evidence of why patients used the Urgent Care service, rather than their own GP practice.

In 2014 Healthwatch Leicester conducted an Enter and View to Wards 31 and 32 in Leicester Royal Infirmary, University Hospitals of Leicester NHS Trust (UHL) looking at the acute care of elderly patients. The Evington Centre is run by Leicestershire Partnership NHS Trust (LPT) which delivers elderly rehabilitation and is a common step after a fall. To ensure focus on rehabilitation care to the Enter and View visit, it was decided to focus on the non-mental health wards of Clarendon and Beechwood.

The aims of the visit were to:-

  • Observe the delivery of rehabilitation care to patients
  • Observe the interaction with patients and staff, aside from normal care
  • Interactions to observe how patients are kept alive
  • Capture the experience of patients, their families or carers and staff of the Evington Centre Wards of Clarendon and Beechwood

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Strategic Plan – 2014/16

17 Nov 2017

Posted on 29/07/2014

Healthwatch Leicester’s Strategic Plan for 2014/16 sets out our  vision, mission and objectives. An operational plan supports this document.

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Healthwatch Leicester Annual Report 2013/14

17 Nov 2017

Posted on 29/07/2013

This Annual Report documents all the activity of Healthwatch Leicester from 1 April 2013 to 31 March 2014. The report includes information on:

  • Signposting and helpline services
  • Engaging with communities
  • Working with statutory partners
  • Influencing, Evidence and Insight
  • Challenging and Scruitiny
  • Future 2014/15

There is an Easy Read section at the front of the report


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Deaf Community Speaks Up on Local Health Services Report

17 Nov 2017

Posted on 29/07/2013

This report reveals the barriers faced by Leicester’s Deaf and hard of hearing community in accessing local health provision.The report details the findings from a health survey completed by the Deaf and hard of hearing community and shares their experiences of accessing local health services within the last 12 months. Respondents of the survey said that they were mostly unhappy with emergency and urgent care services, ambulances services and NHS 111.

The top three reasons for their unhappiness with local services were poor communications, no interpreter and being unable to use a telephone.

The report also revealed that 77% of the Deaf and hard of hearing community do not understand NHS information as the language is too complicated. The report recommends that local services adopt the British Deaf Associations British Sign Language Charter. The Charter aims to improve access to public services for all Deaf and hard of hearing people.

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