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Enter and View Report – Urgent Care Centre

25 Apr 2017

Posted on 16/11/2015

The main reason for choosing the Urgent Care Centre and its services was due to the reported increased demand on hospital services and how the Urgent Care Services sit between the Hospitals and GP practices. Through our initial investigation we found little clear evidence of why patients used the Urgent Care Service rather than their own GP practice.

When planning the visit, we were very aware that this would not be able to be completed as a normal Enter and View visit, because of not being able to observe the point of delivery of care, so it was agreed we would capture patient experience through surveys. Planning for the dates and times was focused around times the Centre would be likely to see increased Public attendance. At the Urgent Care Centre we survey patients on Sunday 27 August from 2.00am – 11.00pm, and Thursday 1 September from 8.00am – 2.00pm. Over the two days we spoke to 150 patients at the Urgent Care Centre and some of the key findings were:-

  • Use of the Urgent Care Centre is not due to lack of patient education. Most patients know that there are other services they can access before going to the Urgent Care Centre, but they are not fully aware of the full range of support available.
  • Problems with accessing other NHS Services is increasing demand on the Urgent Care Centre and half of patients surveyed had used, or tried to use, other NHS services before going to the Urgent Care Centre.

Younger people use the Urgent Care Centre more and particularly those who are between 16-25 and 23-35 years old.

Our full report can be found below:-

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Healthwatch Leicester’s Annual Report 2015/16

25 Apr 2017

Annual Report – 2015/16

You will find below the latest Healthwatch Leicester City Annual Report for year 2015/16. It shows what Healthwatch Leicester have been doing and highlights some of the achievements for the year.

It has been a good first year as an Independent Healthwatch and we hope the Annual Report reflects the increased workload that has been carried out since Independence in 2015.

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Healthwatch Leicester Launch Day – 11 June 2015

25 Apr 2017

Healthwatch Leicester City was launched at event on 11 June 2015 held at Clarence House, Humberstone Gate.  Approximately 40 people attended including members of the Public, patients and stakeholders. A presentation was given by a representative from Healthwatch England. 

Below is the feedback from the event.

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Enter and View – Final Report on The Evington Centre

25 Apr 2017

Purpose for the visit

The main reason for choosing the Evington Centre was to ensure a focus on rehabilitation care service was due to the reported increased demand on hospital services and how the Urgent Care services sit between the Hospials and GP practices. Through our initial investigation we found little clear evidence of why patients used the Urgent Care service, rather than their own GP practice.

In 2014 Healthwatch Leicester conducted an Enter and View to Wards 31 and 32 in Leicester Royal Infirmary, University Hospitals of Leicester NHS Trust (UHL) looking at the acute care of elderly patients. The Evington Centre is run by Leicestershire Partnership NHS Trust (LPT) which delivers elderly rehabilitation and is a common step after a fall. To ensure focus on rehabilitation care to the Enter and View visit, it was decided to focus on the non-mental health wards of Clarendon and Beechwood.

The aims of the visit were to:-

  • Observe the delivery of rehabilitation care to patients
  • Observe the interaction with patients and staff, aside from normal care
  • Interactions to observe how patients are kept alive
  • Capture the experience of patients, their families or carers and staff of the Evington Centre Wards of Clarendon and Beechwood

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Strategic Plan – 2014/16

25 Apr 2017

Posted on 29/07/2014

Healthwatch Leicester’s Strategic Plan for 2014/16 sets out our  vision, mission and objectives. An operational plan supports this document.

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Healthwatch Leicester Annual Report 2013/14

25 Apr 2017

Posted on 29/07/2013

This Annual Report documents all the activity of Healthwatch Leicester from 1 April 2013 to 31 March 2014. The report includes information on:

  • Signposting and helpline services
  • Engaging with communities
  • Working with statutory partners
  • Influencing, Evidence and Insight
  • Challenging and Scruitiny
  • Future 2014/15

There is an Easy Read section at the front of the report

 

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Deaf Community Speaks Up on Local Health Services Report

25 Apr 2017

Posted on 29/07/2013

This report reveals the barriers faced by Leicester’s Deaf and hard of hearing community in accessing local health provision.The report details the findings from a health survey completed by the Deaf and hard of hearing community and shares their experiences of accessing local health services within the last 12 months. Respondents of the survey said that they were mostly unhappy with emergency and urgent care services, ambulances services and NHS 111.

The top three reasons for their unhappiness with local services were poor communications, no interpreter and being unable to use a telephone.

The report also revealed that 77% of the Deaf and hard of hearing community do not understand NHS information as the language is too complicated. The report recommends that local services adopt the British Deaf Associations British Sign Language Charter. The Charter aims to improve access to public services for all Deaf and hard of hearing people.

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Enter and View – Leicester Royal Infirmary Wards 31 and 32

25 Apr 2017

Posted on 29/07/2013

Healthwatch Leicester visited the Leicester Royal Infirmary on 26 October 2014 to observe the care in Wards 31 and 32. This visit was conducted through the Healthwatch statutory power of Enter & View and completed by Healthwatch Leicester’s trained Authorised Representative volunteers and supported by the staff lead for Enter and View.

The key reason for the visit was to engage with Elderly patients, their families and staff on Wards 31 and 32 and to make observations of the care being delivered. Healthwatch Leicester was keen to capture evidence of elderly care on a weekend.

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Enter and View – Rushey Mead Manor Nursing and Care Home

25 Apr 2017

Posted on 21/08/2015

Healthwatch Leicester’s Final Enter and View Report on Rushey Mead Manor Nursing and Care Home

The Final Report can be viewed below:-

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