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Privacy policy

This privacy policy sets out how Healthwatch Leicester uses and protects any information that you give Healthwatch Leicester when you use this website.Healthwatch Leicester is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Healthwatch Leicester may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Contents

What we collect

How we use your information

Security

How we use cookies

List of the main cookies used by the Healthwatch website

YouTube cookies

Links to other websites

Controlling your personal information

1. What we collect

We may collect the following information:

  •  your name
  •  your organisation name and details
  •  your job title
  •  contact information including email address
  •  demographic information such as postcode, preferences and interests
  •  other information relevant to customer surveys and our work with the sector

 2. How we use your informationWe require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services.
  • We may periodically send information about training, funding and other sector specific activities.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. You may opt out of this by contacting the Healthwatch Helpline on 0116 2574 999.

3. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

4. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

This may prevent you from taking full advantage of the website.

5. List of the main cookies used by the Healthwatch website

 

CookieNamePurposeMore information
Google Analytics_utma_utmb_utmc_utmzThese cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.Read more
Javascript settingshas_jsLets the website know whether javascript is enabled on this device. 
Session Cookiee.g. SESS41abf1b6767311d0da8c09f9779b365dA unique ID that allows the site to pass information between pages 
Accessibility settingscolortext_sizeThese cookie store preferences of colour and font size. It is used for accessibility purposes. 
Cookie Preferenceshealthwatch-leicestershire_cookiecontrolThis cookie stores users agreement to accept cookies from the site. 

6. YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

7. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

8. Controlling your personal information.

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website your data will be for the use of Healthwatch Leicester’s work unless explicitly stated otherwise

If you have previously agreed to us using your personal information for direct contact you may cancel it any time by contacting us at: information@healthwatchleicester.co.uk

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
  • We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you would like a copy of the information held on you please write to:

Healthwatch Leicester, Clarence House, Humberstone Gate, Leicester LE3 1JP

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Accessibility