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Meet the team at Healthwatch Leicester

Claire Knowles

I joined Healthwatch Leicester in October 2017 as Project Engagement Officer. I lead on engagement, communications and volunteering.

I have worked in Leicester for 7 years and most recently for Alzheimer’s Society and Macmillan at Citizen’s Advice. My experience is in engagement, equality and diversity and dementia and cancer services.


Micheal Smith

Development Officer

I moved to Leicester from Lancashire to study at De Montfort University  in 1995 but didn’t want to leave once my course was up. After working in the banking sector for 10 years and ending up as a Complaints Manager, I took voluntary redundancy in 2010 to take a step back and re-evaluate my career.  I began working in Outreach and Public Engagement when I joined the Local Involvement Networks (LINks) in Leicester City in 2011 and moved across from LINks to Healthwatch when in 2013. I enjoy being able to connect with such a varied community of people who make up Leicester City.

I’m passionate about a lot of things but one of the most important parts of our role in Healthwatch is to ensure Health and Social Care services are accessible by everyone who needs them, that includes helping some understand what that means.

Gillian Jillett

Advisor and Communications

I am the Advisor, Communications and Dental Lead for Healthwatch Leicester. I am responsible for the Signposting and Information Service which provides information on local services including dentists, GPs and other health and social care services and also contact for communications. My additional responsibility as Dental Lead and work closely with NHS England’s Local Professional Network, Leicestershire Dental Committee and the NHS England Local Area Teams. I came to Healthwatch Leicester in April 2013 which replaced Leicester LINk which I worked for from 2010 and worked in Leicestershire and Rutland Primary Care Trust for 2 years previous to that.

I spent 11 years with E.On UK as Customer Service Administrator, Lead Representative and Negotiator in E.On’s Retail Section for Unison and a member of their European Works Council . My main focus has been around Customer Service and I hope I can use that extensive experience to help people looking to Healthwatch Leicester for information and advice about local health and social care services.